Web Manager Annual Report 2022

submitted by Karen McCool

Current Roster

  • Karen Berry McCool, Web Manager (2025)
  • Steve Henry, Assistant Web Manager (2023)

List of Previous Goals and Progress Made

  1. The form has been created and is in testing.
  2. Migration of selected Web site content to new host.
    • WP sites in Fall, 2021.
      • Completed in spring 2022.
    • Finalize contract with new host.
      • Done
    • Move NEMLA to the multisite installation.
      • Work with Reclaim/WordPress is ongoing.
    • Create new WP site for SEMLA.
      • Work with Reclaim/WordPress is ongoing.
    • Migrate non-member-only content to WP.
      • Work with Reclaim/WordPress is ongoing.
  3. Support 2022 virtual meeting.
    • Set up or helped set up the online environment for the meeting, including using Zoom, Remo, Sched, Slack, and Vimeo software.
    • Assisted with troubleshooting and technical assistance during meeting.
    • Coordinated captioning of presentation videos using 3Play and Vimeo.
  4. Continue documenting procedures.
    • The Web Team meets approximately weekly to do this, and to complete all other tasks together.
    • Ongoing
  5. Continue utilizing FreshDesk to answer tickets/requests.
    • The Web Team has resolved 461 tickets (requests) in the last year.
  6. Leverage Web Committee.
    • Ongoing, especially utilizing FreshDesk.
    • Also leveraging Membership Management Officers, who now have access to FreshDesk.
  7. Committee/Interest Groups needs assessment (see Web Committee Annual Report).
    • The scope has been expanded to include the needs of Chapters’ web editors.
    • Ongoing
  8. Newsletter transition to Web-based publication.
    • Assistant Web Manager worked with Newsletter Editor to transition the MLA Newsletter to an online-first publication built on the WordPress platform.
    • The form has been created and is in testing.

List of Future Goals

  1. Select and onboard new Assistant Web Manager
    • Objectives 2.1, 2.2, 3.3, and 4.3
    • Current Assistant Web Manager will serve on the search committee to select the next Assistant Web Manager/Web Manager.
    • Once the new Assistant Web Manager is selected, the thirty-two logins and passwords needed to operate the various platforms the Web team relies on will be shared using Bitwarden.
  2. Support 2023 meeting
    • Objectives 2.3, 3.5, 3.7, and 4.1
    • The Web Managers will continue serving on the Conference Planning Task Force and to advise on the online/remote/technical aspects of the conference planning process.
  3. Continue documenting procedures
    • Objective 4.2
  4. Continue utilizing FreshDesk to answer tickets/requests
    • Objectives 2.4, 4.1, and 4.2
  5. Continue to leverage Web Committee
    • Objectives 2.1, 2.2, and 4.2
  6. Continue Committee/Interest Group/Chapter needs assessment (see Web Committee Annual Report)
    • Objectives 2.3, 2.5, 4.1, and 4.2
  7. Work to make open access publications a part of the MLA web presence.
    • Objectives 1.6, 2.6, 4.1, and 4.2